New Service Representative

JOB OPENING

CITY OF FARMINGTON

JOB POSITION #6:  NEW SERVICE REPRESENTATIVE

NUMBER OF VACANCIES:  1 

DEPARTMENT:  Electric Utility/Business Operations

PAY CLASS:  F - Non-Exempt 

HIRING RANGE: $14.15 - $17.37 / Hour

WORK LOCATION:  MOC

TYPE OF POSITION:  Regular, Full-Time     

DAYS WORKED:  Monday-Friday

HOURS WORKED:  8:00 a.m. 5:00 p.m.

APPLICATIONS WILL BE RECEIVED UNTIL:  Monday January 23, 2017

Resumes submitted without a City of Farmington application will not be considered in our job selection process.

JOB DUTIES

ESSENTIAL DUTIES:

Work under the general supervision of the Engineering Support Supervisor.

Perform technical, administrative, and clerical work in the billing and coordination of utility and other public works services.

Supervise part-time or temporary staff, as assigned.

Process customer requests for electrical services such as estimates, meter spots, work order and service connects, and set up new accounts within the AS400 computer system.

Calculate revenues and projected bills in all phases of electrical charges.

Procure address verifications for all new services, and affidavits and legal descriptions for services inside Planning Areas.

Obtain drop service permission, indemnity agreements and commercial irrevocable letters of credit.

Coordinate all related customer data with proper work orders, permits, connect orders and direct to the appropriate department and provide follow-up with customers.

Maintain records of connect/disconnect, permits and customer requests.

Assist the public with interpretation of Rules and Regulations regarding electric service, refunds, deposits, and requirements of the Meter and Service Guide.

Calculate electric commercial and residential deposits, refunds and revenues for line construction work orders.

Prepare quotes and outline stipulations for customers.

Receive and process line extension deposits and connection deposits.  Maintain line extension deposit records and research records for the legal offices.

Maintaining a high degree of customer contact, both externally and internally, assist with various clerical and technical functions for new service.

With excellent customer service skills, establish and maintain effective working relationships with other employees, officials, and all members of the general public.

Attendance at work is an essential function of this position.

NON-ESSENTIAL DUTIES:

Prepare a variety of correspondence used within Business Operations.

Maintain and upkeep the Business Operations files.

Possibly operate a motor vehicle to assist in carrying out the business of the division and the City.

The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

QUALIFICATIONS

This position is subject to the City's Drug and Alcohol Free Workplace Program.  This includes:

pre-employment testing, post-accident testing, reasonable suspicion testing, return-to-duty testing, and follow-up testing.

Extensive background checks required.

High school diploma or equivalent required.  A minimum of four (4) years of experience in an office setting with increasing responsibility is also required.

Valid driver's license with acceptable driving record required.

Ability to operate with proficiency the following:  fax, copier, 10-key calculator, personal computers, and scanners.  Familiarity with and ability to learn and become proficient with the AS400 computer system is required.

Ability to type in the range of 45 WPM with accuracy, or at a rate sufficient to perform duties is required.

Ability to operate with proficiency Microsoft Word, Access, and Excel software is required.

Experience with billing, customer relations, and bookkeeping preferred.

Acquire comprehensive knowledge of electric rates and charges to communicate such charges to customers.

Prior experience within an electric/public power entity preferred.

Ability to prioritize work and meet deadlines is required.

Ability to establish and maintain effective work relationships with co-workers, supervisors, other City personnel and interact effectively with the public is required.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.      

AN EQUAL OPPORTUNITY EMPLOYER M/F/D/V.

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