Library Public Technology Coordinator

JOB OPENING

CITY OF FARMINGTON

JOB POSITION #145: Library Public Technology Coordinator

NUMBER OF VACANCIES: 1

DEPARTMENT: Library

PAY GRADE: J

SALARY RANGE: $48,000 - $54,000 Annually

TYPE OF POSITION: Regular, Full-time

WORK LOCATION: Farmington Public Library

DAYS AND HOURS WORKED: Primarily Monday through Friday, 8am to 5pm; some weekends or evenings shifts as needed

APPLICATIONS WILL BE RECEIVED THROUGH: Friday, September 13th, 2024

JOB DUTIES

ESSENTIAL DUTIES:

Works under the supervision of the Library Director.

Participates as an active member of the library's core management team. Coordinates as needed with Core team members in support of the library's overall goals and team members. Maintains excellent professional working relationships with all staff members.

Supervises public computer lab technicians and manages procedures, record keeping, training, and scheduling of the public computer lab technicians. Manages new public technologies, plans and implements new technologies, troubleshoots and maintains public technology provided by the Library Foundation.

Responsible for providing excellent customer service to library patrons, staff and management team.

Responsible for addressing problems, complaints, and questions pertaining to patron access to the Library's publicly available technology. Must successfully interact with all levels of computer users in person as well as over the phone and/or online.

Organizes and monitors use of public computers, including Wi-Fi access.

Plans, schedules, and organizes the teaching of library-sponsored computer classes and training for both public and staff. Coordinates with the Library Program Coordinator to plan, schedule and promote classes or events.

Ensures compliance with policies and guidelines relating to use of the computers and the Internet, and with the policies and guidelines regarding general use of the library. Ensures that these policies and guidelines are consistently enforced by public computer lab technicians.

Manages the monitoring of computer reservations and time limits for patron and class/group use, monitors logs and usage statistics to adjust public technology recourse configuration settings as needed, and collects and reports required usage statistics.

Performs a variety of skilled and complex technical work in the installation, programming, and training of Library Maker equipment. (3D printers, CNC routers, Laser Cutters, Raspberry Pis, Arduino Microcontrollers, etc.) Provides appropriate maintenance, planning, and storage of Library Maker equipment and supplies.

Works with the Library Management Systems Administrator on design, implementation and maintenance of the Library's LAN/WAN systems.

Works with the Library Deputy Director in planning for operational and budgetary support.

Performs a variety of skilled and complex technical work in the installation, programming, maintenance, and in the documentation of training and training of personal computers within the City of Farmington's Library System, including related peripheral equipment.

Maintains workplace account access to library staff.

Provides support for library's personal computers. This includes hardware and software installation, troubleshooting, and networking or the computers and any peripherals.

Assists with maintaining inventory and records of configuration for all hardware and software, licensing and networking agreements.

Must be available during peak use hours, which includes evenings and weekends.

Operates a motor vehicle to assist in carrying out the business of the department and the City.

Attendance at work is an essential function of this position.

Working knowledge of existing and emerging versions of Windows operating systems is helpful.

Basic knowledge of Unix Operating Systems is helpful.

Keeps abreast of current developments and new professional techniques in the field through attendance of meetings, conferences, training seminars, and through regular reading of professional literature.

NON-ESSENTIAL DUTIES:

Occasional travel out of town or state is necessary.

Interacts with hardware, software, and Internet vendors on technical matters.

May participate in activities of professional and community organizations.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

QUALIFICATIONS

This position is subject to the City of Farmington's Drug and Alcohol Free Workplace Policy which includes: pre-employment testing, post-accident testing, reasonable suspicion testing, return to duty testing, and follow-up testing.

High school diploma or equivalent required combined with some college (preferably in computer science) or any satisfactory combination of experience and training that demonstrates possession of the required knowledge and skills.

Must possess a good working knowledge of the principles and techniques used with data processing applications, microcomputer applications, and telecommunication as they relate to the administration of public libraries.

Valid driver's license with acceptable driving record for past three years.

Must be thoroughly versed in installation, maintenance and troubleshooting of computers and peripherals.

Ability to analyze a wide variety of computer problems, in order to recommend and apply appropriate course of action.

Experience with the set-up and configuration of various multimedia systems.

Ability to learn and sufficiently operate the library's computer systems, in order to provide user support for both library patrons and library staff.

Ability to communicate courteously and effectively with the public on all age levels, abilities, and cultural backgrounds.

Ability to establish and maintain working relationships with co-workers, supervisors, other City personnel and the public.

Ability to follow verbal and or written instructions.

Ability to work under stress and handle stressful situations.

Ability to meet deadlines.

Must be a self-starter and demonstrate personal initiative.

Ability to operate tools and equipment listed.

TOOLS AND EQUIPMENT USED

Library computer systems, personal computers and printers, calculator, photocopier, fax machine, telephone, motor vehicles, electrical testing equipment, meter testing equipment, and various hand tools.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to walk, sit and talk or hear. The employee is occasionally required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is generally quiet.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER, M/F/D/V

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