Intra-department Library Patron Services Technician

INTRA-DEPARTMENT

JOB OPENING

CITY OF FARMINGTON

JOB POSITION #113: Library Patron Services Technician

NUMBER OF VACANCIES: 1

DEPARTMENT: Library

WORK LOCATION: Farmington Public Library

HIRING SALARY: $14.00/hour

TYPE OF POSITION: Temporary, Part-Time

DAYS WORKED: Varies, may include weekends and holidays

HOURS WORKED: Varies, may include evenings

APPLICATIONS WILL BE RECEIVED UNTIL: Tuesday, June 23rd, 2026

JOB DUTIES

ESSENTIAL DUTIES:

Directly supervised by Patron Services Supervisors, and works under the general direction of the Patron Services Coordinator.

As a shift manager, assists with training and monitoring the work of the clerks, shelvers, and courier in the Patron Services department.

Under the guidance of the Patron Services Supervisor, monitors the day-to-day activities of the Patron Services department functions, and provides instruction and training regarding procedures. May delegate, reschedule and reassign staff duties to accommodate the needs of the library as they change throughout the day; routinely works with staff in making corrections and improving their work performance.

Enforces and maintains effective customer service among the Patron Services department.

Assists with the management of staff activities with patrons, regarding library services, including assisting patrons with using the library's automation systems, online catalog and request functions, self-check, and computer reservation systems.

Interprets and enforces circulation and library policies and procedures. Resolves patrons' problems, negotiates fees and fines; trains and assists staff in dealing successfully with difficult patron service issues and in providing effective customer service.

Assesses and collects fees, fines, and other payments. Makes proper change and credit card payments; operates cash register system; assists with counting, preparing and balancing the cash and daily receipts.

Maintains a working knowledge of the library's automation system and its processes and assists with implementing the most effective and efficient use of the automation system and its features.

Assists with circulation functions, related to checking items in and out, registering and maintaining patron records, and preparing items for shelving. Maintains appropriate records, routes materials to other branches and departments, manages incomplete items and hold requests.

Ensures that confidentiality of all patron records and transactions is maintained.

May participate and assist with hiring, performance, and disciplinary processes, staff orientation and training. Reports departmental, staff, or patron issues and concerns to the Patron Services Supervisor and the Patron Services Coordinator, and participates in working toward positive resolution.

Manages the library's opening and closing procedures.

May perform other basic duties in circulation, other areas of the library or branch library as necessary.

Assists with instructing staff regarding responsibilities, procedures and policies primarily through oral instruction and observation which takes place on-the-job. Conducts training that is hands-on, with repetition and reinforcement and monitors training progress.

Understands and follows written and/or verbal instructions.

Participates and attends trainings, daily shows, programs, and other projects of the library as required and/or assigned.

Must be available to work a varied schedule including evenings, weekends and holidays.

Attendance is an essential function of this position.

Operates a motor vehicle to assist in carrying out the business of the department and the City.

Complies with Patron Services department and library procedures and policies, and the City guideline, rules, regulations, procedures, and policies.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

QUALIFICATIONS

This position is subject to the City's Drug- and Alcohol-Free Workplace Program, which includes pre-employment testing, post-accident testing, reasonable suspicion testing, return to duty testing, and follow-up testing.

Background check is required.

This position has the responsibility to participate in and comply with the City's Environmental, Health, and Safety Program.

Valid New Mexico's driver's license required with acceptable driving record for past three years.

Ability to establish and maintain working relationships with co-workers, supervisors, other City personnel and the public.

High school diploma or equivalent required, with two years of customer service and library experience.

Knowledge of Dewey Decimal System for the purpose of shelving books, assisting patrons, and retrieving materials in all areas of the library is preferred.

Ability to comprehend and follow instructions, both written and verbal.

Comprehensive knowledge of library procedures, which may be attained through on-the-job training.

Ability to learn and apply procedures, general rules and regulations of the library system, and make decisions within stated guidelines.

Ability to communicate courteously and effectively with co-workers, supervisors, other City personnel and the public on all age levels and cultural backgrounds.

Ability to deal tactfully, courteously, patiently and effectively with the staff and the public on all age levels and cultural backgrounds in any situations.

Ability to use, and train staff to use, library organization systems, including Dewey Decimal Classification, for the purpose of shelving books and locating material in all areas of the library.

Ability to understand the technology used at the library, to conduct simple troubleshooting of problems, and to accurately report issues in a timely manner.

Knowledge of basic mathematical functions such as addition, subtraction, multiplication, etc.

Ability to learn and sufficiently operate the library's in-house computer system to assist patrons. Ability to organize, sort, and file alphabetically and numerically. Ability to handle money and make correct change.

Ability to work with frequent interruptions and adapt to changes in work environment.

Ability to use discretion and maintain confidentiality, in accordance with library policies and laws.

Ability to communicate and follow instructions, both oral and written, and follow established routines.

Ability to learn to use the tools and equipment listed, including the library's online catalog and automation system and use them effectively to perform assigned duties.

TOOLS AND EQUIPMENT USED:

Library's online catalog and automation system, automated book return, self-check machines, cash register system, computer reservation system, personal computer and applicable software, book carts, credit card machine, printer, mouse, keyboard, calculator, copy and fax machine, telephone, and automobile.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to walk, stand, talk and hear, with minimum sitting. The employee is required to use hands to handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb, balance, stand, stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is generally quiet.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER, M/F/D/V

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