Infrastructure Services Supervisor

JOB POSITION # 70: INFRASTRUCTURE SERVICES SUPERVISOR

NUMBER OF VACANCIES: 1

DEPARTMENT: IT Department

WORK LOCATION: City Hall

HIRING RANGE: $27.6197 - $33.9459/Hour

PAY GRADE: O

DAYS WORKED: Monday-Friday

HOURS WORKED: 8:00 a.m to 5:00 p.m.

TYPE OF POSITION: Regular, Full Time

APPLICATIONS WILL BE RECEIVED UNTIL: Monday, March 30, 2015

JOB DUTIES

Resumes submitted without a City of Farmington application will not be considered in our job selection process.

SELECTION & SCREENING TOOLS:
In-Person Interview

ESSENTIAL DUTIES:
Under the administrative direction of the I.T. Director, plans, organizes, and supervises the activities within the Infrastructure Services Division; provides technical advice concerning the design, planning and management of data center operations, server based systems and oversees a variety of technical responsibilities, including advanced systems administration, critical system monitoring, disaster recovery and data protection.

Duties may include, but are not limited to, the following:
Install manage, support and monitor physical and virtual systems running Microsoft and VMware virtualization technologies.

Design, implement and support fault-tolerant, high-availability and disaster-recovery server based solutions for various applications and services. Serve as data center primary point of contact during outages and disaster events.

Ensure optimum level of performance and availability across all critical IT systems.

Provide day-to-day support for all IT critical infrastructure across multiple data centers and remote sites.

Ensure all server based systems are backed up in accordance with data protection and retention policies

Assume various system installations, maintenance and problem solving tasks.

Serve as a point of escalation for critical server hardware / software issues.

Participate in project work and system design / recommendation sessions.

Provide supervision and oversight of team members of the Infrastructure Services Division.

Manage asset inventories and component lifecycles as well as provide vendor management to control costs and maintain contracts.

Develops and maintains documentation associated with data center operations, server architecture, system dependencies, and configuration management. 

Assist in the establishment and implementation of goals, objectives, policies and procedures for the City's IT Department.

Plan, prepare and administer the division's budget; submit recommendations and justifications for budget expenditures for new server, data center and infrastructure equipment; anticipate future expenditures based on the capacity analysis.

Provide 24x7 on-call support for critical system and data center issues.

Operating a motor vehicle, travels to the various facilities throughout the City.

NON-ESSENTIAL DUTIES:
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

QUALIFICATIONS
This position is subject to the City of Farmington's Drug and Alcohol Free Workplace Program. This includes pre-employment testing, post-accident testing, reasonable suspicion testing, return-to-duty testing, and follow-up testing.

Graduation from an accredited two-year college or university with a degree in Information Technology or a related field, and a minimum of five (5) years of increasingly responsible experience as a Sr. Systems/Network Administrator or Analyst is required. Supervisory experience preferred.

Microsoft Certified Systems Administrator (MCSA), CompTIA Server +, and VMware Certified Professional certifications preferred.

Valid New Mexico driver's license.

Advanced knowledge of Microsoft Core Infrastructure technologies and possess good understanding including but not limited to network concepts, TCP/IP, Routing, SMTP, DNS, DHCP, DFS, etc.

Advanced knowledge of Windows Server 2003 and 2008 operating systems

Advanced knowledge of Active Directory 2003 and 2008 and knowledge of deploying, troubleshooting AD group policies.

Advanced knowledge of Dell Servers, Storage, and Systems Management products.

Advanced knowledge of Symantec Backup Exec 2010 and LTO 4/5 Tape Libraries.

Advanced knowledge of APC Rack Systems, Battery Backup Products, and Environmental Monitoring solutions.

Working knowledge IBM AS400 for purposes of integrating Windows based servers and systems.

Working knowledge of Cisco ASA Firewall products.

Excellent written and oral communication skills to interface effectively with users in all City departments. Ability to follow verbal and or written instructions. Ability to communicate effectively verbally and in writing.

Ability to establish and maintain effective working relationships with supervisors, employees, local government officials, and outside vendors.

Ability to work under stress and handle stressful situations; ability to meet deadlines.

Extensive background check required.

EQUIPMENT OPERATED:
Personal computer and laptop; cable tester/tone generator; tone probe; small hand tools.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk or hear, and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, climb, kneel, walk, talk or hear, and reach with hands and arms.

The employee must frequently lift and/or move up to 25 pounds, and occasionally lift 25 to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Frequent stooping, kneeling, and bending are required.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee sometimes works near moving mechanical parts, and is frequently exposed to rays from video display terminals.

The noise level in the work environment is moderate and approximates that of a standard business office with equipment running.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER, M/F.

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