Engineering Support Supervisor

(INTRA-DIVISION)

JOB OPENING

CITY OF FARMINGTON

JOB POSITION #12 Engineering Support Supervisor

NUMBER OF VACANCIES: 1

DEPARTMENT: Community Work/Administration

WORK LOCATION: Annex Building

TYPE OF POSITION: Regular/Full-Time

PAY GRADE: M - Non-Exempt

HIRING RANGE: $26.5495 - $41.2573/hour

DAYS WORKED: Monday-Friday

HOURS WORKED: Varied

APPLICATIONS WILL BE RECEIVED: Wednesday, January 22, 2025

JOB DUTIES

ESSENTIAL DUTIES:

The position ensures the success of the work group by supervising the Lucity Asset Management program with work order integration, the engineering administrative assistants, the summer interns and any other positions assigned whether regular or temporary by distributing and coordinating the work responsibilities of the work group to ensure efficiency, timely completion of work and back-up of skills and knowledge, providing project tracking, accountability and proactive action.

To successfully complete this task, the position will:
• Perform a variety of supervisory, professional and technical work in providing
information, assistance, and/or reports as required;
• Supervise the Lucity Asset Management program, all clerical support personnel, and
other staff as assigned;
• Make recommendation as to hiring and firing of staff;
• Train, counsel, discipline and evaluate performance of staff;
• Assign clerical staff work ensuring that training is provided to back up each position;
• Prepare and maintain vacation calendars for employees supervised;
• Facilitate problem solving and constructive communication with staff through staff
meeting;
• Intercede when necessary, with customer complaints;
• Research, collect data and prepare reports and other written material;
• Coordinate the development and distribution of information regarding programs, services,
activities, issues, policies and procedures;
• Accurately process refunds to customers, prepare vouchers for approval and respond to
customer questions related to the process;
• Create estimates and work orders including multiple job orders when required;
• Audit completed jobs for work order discrepancies on major items, resolve the
discrepancies and makes corrections as necessary.
• Advise the Public Works Director of materials or Standards corrections;
• Assure that assigned areas of responsibility are performed within budget and on time;
• Monitor revenues in the HTE accounts receivable system;
• Prepare a variety of studies, reports and related information for decision-making
purposes;
• Conduct research, analysis, and prepare recommendations regarding proposals for
programs, software, services and budget items;
• Compose, type and edit correspondence, reports, memoranda, and other material
requiring judgment as to content, accuracy, and completeness;
• Assist in the planning and coordination of computers within the division;
• Attend HTE Users Group / Lucity meetings and update and train staff on product
enhancements;
• Assist in the development of short- and long-range plans;
• Gather, interpret and prepare data for studies, reports and recommendations;
• Coordinate activities with other divisions as needed;
• Develop or update functional or operations manuals outlining established methods of
performing work (desk process and policy manuals);
• Respond to customer estimate, work order and refund questions and answer complex
questions that other clerical staff refers for response;
• Maintain files to include confidential and sensitive customer information files;
• Schedule appointments and assign other administrative and clerical duties.
• Direct daily work flow to adjust to constantly changing priorities;
• Recommend changes to Rules and Regulations, Main Line Extension Agreements,
Trenching Agreement and Metering and Service Guide;
• Work under the supervision of the Public Works Director.

NON-ESSENTIAL DUTIES:

• May serve as a member of various committees.
• Responsible for backup of the data entry of payroll for the division.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

QUALIFICATIONS

To successfully complete the requirements of this position, the incumbent should possess the following skills:

• Equivalent combination of advanced education (beyond high school) and progressively
responsible experience in civil engineering and HTE equal to 10 years.
• Working knowledge of personal computers, software and configurations;
• Thorough knowledge of HTE / Lucity main frame applications necessary for work orders and
AR;
• Thorough knowledge of HTE / Lucity records management systems;
• Knowledge of computerized desktop publishing software including Word and Excel,
PowerPoint and Access;
• Public relations and customer service skills needed to assist the public and in dealing with
Electric customers;
• Comprehensive knowledge of general office practices and procedures with proficient spelling
and grammatical skills;
• Knowledge of basic bookkeeping practices and procedures;
• Ability to type at a rate sufficient to perform duties of job;
• Ability to accurately record and maintain records;
• Ability to effectively meet and deal with the public;
• Ability to maintain confidential, sensitive material;
• Ability to communicate effectively verbally and in writing;
• Ability to work well under pressure and in stressful situations;
• Ability to establish and maintain working relationships with co-workers, supervisors, other
City personnel and the public;
• Ability to operate various pieces of office equipment;
• Valid New Mexico driver's license required;
• Notary Public commission preferred but not required.

TOOLS AND EQUIPMENT USED:

Personal computer including word processing, spread sheeting and graphics software; mainframe computer terminal, calculator, typewriter, copy and fax machine, phone and automobile.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to walk, sit and talk or hear. The employee is frequently required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT:

The noise level in the work environment is generally quiet.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER, M/F/D/V.

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