Customer Service Cashier

JOB OPENING
CITY OF FARMINGTON
JOB POSITION #216 – Customer Care Cashier
NUMBER OF VACANCIES: 1 DEPARTMENT: Electric Utility / Customer Care
WORK LOCATION: MOC HIRING RANGE: $13.46 – $16.52 / Hour
PAY GRADE: E – Non-Exempt TYPE OF POSITION: Regular / Full-Time
DAYS WORKED: Monday – Friday HOURS WORKED: 8:00 a.m. – 5:00 p.m.
APPLICATIONS WILL BE RECEIVED UNTIL: December 12, 2014 at 5:00 p.m. MST

Resumes submitted without a City of Farmington application
will not be considered in our job selection process.

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JOB DUTIES
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SELECTION & SCREENING TOOLS:
Clerical Testing and In-Person Interview.

ESSENTIAL DUTIES:
Performs routine cashiering work for the Customer Service division within the Electric Utility.
Works under the supervision of the Customer Care Specialist and the Customer Care Manager.
Using excellent customer service skills, establishes and maintains effective working relationships with other employees, officials, and all members of the general public.
Receives and records cash, checks, or credit card payments from walk-in and drive-up window customers including utility payments and deposits, court fines, Animal Shelter and Civic Center fees, taxes, license/permit fees, rent royalties, and all other fees.
Processes night drop and utility mail payments to customer accounts.
Processes daily wire transfer and ACH detail into a payment batch.
Balances daily receipts with computer generated print-out. Totals receipts, checks, and cash using calculator. Submits accurate and balanced documents to the supervisor for daily deposit to the bank.
When working at the Annex location, refunds deposits paid by Animal Shelter customers when required rabies vaccination and spay/neutering confirmed, sells trash bags to customers.
Must accurately balance on a daily basis. Must adhere to the City of Farmington Cash Handling Policy.
Attendance at work is an essential function of this position.
This position does not have any supervisory duties.

NON-ESSENTIAL DUTIES:
May serve as a member of various employee committees, as assigned.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

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QUALIFICATIONS
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This position is subject to the City's Drug and Alcohol Free Workplace Program. This includes: pre-employment testing, post-accident testing, reasonable suspicion testing, return-to-duty testing, and follow-up testing.
Graduation from high school or GED equivalent.
Ability to operate a computerized cash program through the AS400 system.
Knowledge of arithmetic (addition, subtraction, multiplication, division) and ability to maintain accuracy in these functions in order to balance receipts and make change.
Ability to operate computer terminal to access information regarding utility accounts from the mainframe computer.
Strong customer service skills and ability to handle irate customers.
Ability to multi-task, including handling multiple payment batches on multiple computer screens in order to complete all daily tasks.
Ability to perform duties accurately and professionally in stressful situations.
Ability to work independently and to be flexible.
Ability to operate a ten key calculator by touch with accuracy.
Ability to communicate effectively verbally.
Ability to establish and maintain working relationships with co-workers, supervisors, other City personnel, and the public.
Ability to operate tools and equipment listed.

TOOLS AND EQUIPMENT USED:
IBM AS/400 computer terminal, 10-key calculator, copy machine, fax machine, telephone, and credit card machine.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee will frequently stand for long periods of time during busy hours.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment is a normal office setting. The noise level in the work environment is usually quiet.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER, M/F.

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