Animal Service Manager

JOB OPENING

CITY OF FARMINGTON

JOB POSITION #129:  ANIMAL SERVICES MANAGER

NUMBER OF VACANCIES:   1

DEPARTMENT: Parks, Recreation & Cultural Affairs

WORK LOCATION:  Farmington Animal Shelter  

PAY CLASS:   I

HIRING RANGE: $16.9329-$20.8056

DAYS WORKED:   Varied

HOURS WORKED: 9am-6pm (Typically)

TYPE OF POSITION:  Regular, Full-Time

APPLICATIONS WILL BE RECEIVED UNTIL:  Sunday, July 31, 2016

JOB DUTIES

 

SUMMARY BACKGROUND:

Are you enthusiastic, energetic, optimistic, outcome-driven, team-oriented and customer-service focused?  Every day your team will care for the animals temporarily in our care and assist in making connections between adopters and animals in need.  You will lead your team in kennel operations, animal care, and team development enriching and saving the lives of homeless animals in the Four Corners Area.  Best of all, you will help your team create a safe and welcoming environment.

ESSENTIAL DUTIES:

Animal Welfare and Wellness

Caring for and ensuring the humane treatment of animals housed at the Farmington Regional Animal Shelter.

Ensure team cares for the well-being and safety of animals, including the providing routine wellness care, feeding, water, and providing clean and healthy living conditions and stimulating environments.

Creates and implements policies, procedures, and protocols.

Maintain a close working relationship with the medical department and veterinarian to ensure that animals' medical needs are addressed.

Maintain an accurate inventory of all animals and ensure all animal records, adoption records, and medical histories are accurate, up to date, and accessible.

Maintain safety for all animal interactions with staff, volunteers, customers, and/or other animals.

Inventories and orders supplies, food and litter, equipment and reports needs to the Animal Welfare Director.

Using humane and accepted practices to assist and perform euthanasia of animals by injection.

Maintain euthanasia room; ensure items are stocked as well as in good working condition.  Maintain drug logs and drug inventory ensuring that all controlled substances are inventoried and accounted for.

People Care

Cultivate positive customer relations through professional, courteous, and educational interactions while actively promoting our mission, services, programs and events.

Provide prompt, courteous and excellent service to all internal and external customers at all times, including but not limited to adopters, staff, volunteers, board members, city and county officials and animal control officers, veterinarians, representatives of other rescue organizations, people looking for lost pets or relinquishing owned pets, and the general public.

Assist customers with the pet adoption process by facilitating customer/animal interactions to ensure a safe and pleasant experience, accurately answering questions, and providing guidance.

Practice and encourage the humane treatment of animals.

Assist the public in determining if lost pets are in the care of the FRAS.

Work cooperatively with all volunteers, recognizing the talent and commitment they bring to the organization.

Supervisory and Leadership

Demonstrate a calm demeanor during periods of high volume or unusual events.

Manage to keep the kennels operating to standard and to set a positive example for the animal care team.

Takes ownership to ensure areas are cleaned prior to public opening each day.

Ensures all safety practices are followed and promptly reports any safety issues to Animal Welfare Director.

Conducts recruiting efforts and training for new employees

Displays a positive customer care attitude through training and team member accountability.

Communicate clearly, concisely and accurately in order to ensure effective kennel operations.

Leads Animal Care Technicians in cleaning and sanitizing of kennels and intake procedures.

Develops team members for greater roles and provides direction to maintain high performance and may take action to improve performance

Using excellent customer service skills, establishes and maintains effective working relationships with other employees, officials, and all members of the general public.

Operates a motor vehicle to assist in carrying out the business of the department and the City.

Attendance at work is an essential function of this position.

NON-ESSENTIAL DUTIES:

Demonstrate knowledge of and adherence to FRAS policies and procedures.

Ensure a safe work environment, follow all safety guidelines, and model safe work practices.

Take immediate action to address any safety concerns that could put a staff member, volunteer, customer, animal or the organization at risk.

Follow direction of the Animal Welfare Director and Veterinarian.

The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

QUALIFICATIONS

This position is subject to the City of Farmington's Drug and Alcohol Testing Policy which includes:  pre-employment testing, post-accident testing, random testing, reasonable suspicion testing, return to duty testing, and follow-up testing.

Extensive background checks required.

Associates degree required, bachelor's preferred.

Valid New Mexico driver's license with acceptable driving record for the past three years or state of current residency.

Knowledge Skills Abilities should demonstrate practiced animal care.

Responsible pet ownership, positive communication methods and supervisory experience.

Modern office practices, methods and computer equipment; principles and procedures or record keeping.

Two (2) years experience with animal welfare, animal control or veterinary services is preferred.

Must be able to obtain Euthanasia Certification within one year of date of hire. 

Strong organization planning skills.  Must be able to schedule and communicate with a large team with varied schedules.

Excellent interpersonal skills in dealing with public and staff; principals and supervision and teambuilding.  

Ability to receive money and make proper change.

Ability to cope emotionally with euthanasia.

Ability to manage kennel operations independently in a fast-paced environment.

Ability to manage multiple situations simultaneously.

One (1) year supervisory experience

Strong problem-solving skills and Team-building skills.

Knowledge of and concern with animals.

Ability to work all shifts, including weekends and holidays.

Commitment to mission, values, goals and success of the FRAS with compassion and genuine affection for animals.

Ability to establish and maintain effective working relationships with subordinates, peers, supervisors and the public.

Ability to work under stress and handle stressful situations.

Ability to meet deadlines.

Ability to exercise sound judgment in evaluating situations and in making decisions.

Ability to follow verbal and written instructions.

This position has the responsibility to participate in and comply with the City's Environmental, Health, and Safety program. 

TOOLS AND EQUIPMENT USED:

Animal capture equipment, police radio, first aid equipment, catch poles, leashes, gloves and ropes to handle animals, cleaning materials in shelter maintenance.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.

The employee must occasionally lift and/or move up to 50 pounds with assistance . Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee frequently walks and runs alone in outside weather conditions and in the dark.  The employee occasionally works near moving mechanical parts; in high, precarious places; and is occasionally exposed to wet and/or humid conditions.

The noise level in the work environment is usually moderate.

Operates city vehicle in all types of terrain and weather conditions.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER, M/F/D/V.

Current Openings for Animal Service Manager Jobs at City of Farmington