Animal Care Customer Service Manager

JOB OPENING

CITY OF FARMINGTON

JOB POSITION #116: ANIMAL CARE CUSTOMER SERVICE MANAGER 

NUMBER OF VACANCIES:   1                      

DEPARTMENT: Parks, Recreation & Cultural Affairs

WORK LOCATION:  Animal Shelter             

HIRING RANGE: $16.9329-$20.8056 per hour

PAY CLASS:   I

DAYS WORKED:  Varied, Weekends              

HOURS WORKED:  8:30-5:30, Varied                   

TYPE OF POSITION:  Regular, Full-Time           

APPLICATIONS WILL BE RECEIVED UNTIL:  Wednesday, August 9, 2017

JOB DUTIES

PURPOSE: Supports the organizational mission, vision, goals of the Farmington Regional Animal Shelter by ensuring efficient operation of front and back counter relations (including adoptions and admissions); providing training, guidance and supervision of staff and volunteers, providing exceptional customer service and ensuring a good impression for both customers and animals coming to the Farmington Regional Animal Shelter.

ESSENTIAL DUTIES:

Maintain customer services standards by organizing counter operations and procedures; ensuring that all records are entered promptly and correctly; maintaining computer software systems, monitoring filing and archiving systems and updating as needed; ordering and acquisition of supplies; assigning and monitoring customer service and intake staff functions; ensuring that a neat, professional and welcoming reception area greets each visitor; participate as needed to ensure smooth operation of counter areas.

Ensure outstanding customer service for all guests.

Facilitate animal adoptions by ensuring timely adoption application processing

Maintains lost and found reports and records communication and attempts to reunite lost animals with owners

Oversees the scheduling of public spay and neuter surgeries, ensuring that protocols for program and scheduling are followed

Plan and implement counter policies and procedures and ensure staff is advised of changes or updates.

Keep Animal Welfare Director informed by analyzing reports, summarizing data and ensuring its accuracy; identifying trends or problems and solutions.

Maintain customer service staff by recruiting, selecting, orienting, and training employees as well as volunteers.

Maintain customer service staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.

Oversee and direct animal admission policies and procedures. Ensure that animals are correctly identified, examined, vaccinated, and placed into appropriate holding areas.

Train, and coach intake personal so that animals are intaken correctly and that records are correct. Also must ensure that intake procedures are efficient and safe for animals and kennel personnel.

SKILLS/QUALIFICATIONS

 Minimum of 3 years of office experience with supervisory responsibilities.

Excellent communication skills both written and verbal and the ability to relate to the public via telephone, email, and face to face interaction.

Ability to handle difficult people and situations with respect, calmness and courtesy.

Understanding of confidentiality and the ability to maintain it.

Ability to delegate.

Ability to manage staff and volunteers and create a dynamic and rewarding work environment for both.

Ability to create solid working relationships with different areas of the organization.

Hands on participation in all areas of customer service functions.

Training, supervision, performance reviews, mentoring and disciplinary of staff and volunteers.

Developing policies and procedures with standards for execution and ensuring adherence to such.

Promoting efficient and cost effective customer service processes.

Supply Management.

Familiarity with multi-line phone systems, Microsoft Office, Excel, and Internet.

Graduation from a college or university with an associate's degree in public administration, business management, or a closely related field, and three (3) years of related experience; or any equivalent combination of education and progressively responsible experience.

Valid New Mexico driver's license with acceptable driving record for the past three years or state of current residency.

Ability to type 70 wpm or at a rate sufficient to perform duties of job.

Ability to communicate effectively verbally and in writing.

Ability to operate tools and equipment listed.

Ability to work well under pressure and in stressful situations.

Extensive background checks required.

This position has the responsibility to participate in and comply with the City's Environmental Health, and Safety program.

The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

This position is subject to the City's Drug and Alcohol Free Workplace Program. This includes: pre-employment testing, post-accident testing, reasonable suspicion testing, return-to-duty testing, and follow-up testing.

TOOLS AND EQUIPMENT USED:

Personal computer including MS Word, Excel, and graphics software; mainframe computer terminal, calculator, typewriter, copy and fax machine, phone, and automobile.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to walk, sit and talk or hear. The employee is frequently required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT:

 The noise level in the work environment is generally noisy.       

 WE ARE AN EQUAL OPPORTUNITY EMPLOYER, M/F/D/V.
 

Current Openings for Animal Care Customer Service Manager Jobs at City of Farmington

Job Title	Department	Location	Closing Date	Employment Type

Get Notified of New Jobs at City of Farmington