City of Farmington
  • 18-Apr-2022 to Until Filled (MST)
  • IT
  • Farmington, NM, USA
  • 19.15 - 29.77
  • Hourly
  • Regular-Full Time

JOB OPENING

CITY OF FARMINGTON

JOB POSITION # 76: I.T. SUPPORT SPECIALIST II - ELECTRIC

NUMBER OF VACANCIES: 1

DEPARTMENT: Information Technology

WORK LOCATION: MOC Electric department

HIRING RANGE: $19.15 - $29.77 / Hour

PAY GRADE: J

HOURS WORKED: 8:00 a.m. to 5:00 p.m.

TYPE OF POSITION: Regular, Full Time

DAYS WORKED: Monday-Friday

APPLICATIONS WILL BE RECEIVED THROUGH: Open Until Filled

JOB DUTIES

Resumes submitted without a City of Farmington application will not be considered in our job selection process.

ESSENTIAL DUTIES:

Performs a variety of administrative and advanced technical support functions ranging from physical and virtual client computing, telecommunication systems, application support, and regulatory alignment.

Duties may include, but are not limited to, the following:

  • Provides support for Low Impact BES Cyber Systems, including developing, maintaining, and administering systems and related documentation and evidence gathering to support NERC compliance.
  • Member of Farmington Electric Utility System (FEUS) Cyber Security Incident Response team; responsible for participating in tests and drills and responding to actual events.
  • Participates in FEUS Reliability and Security committee meetings to provide technical support for Low Impact Cyber Asset compliance standards, including review and recommendations of compliance documentation.
  • Provides level II and III client side hardware and application support for users at various facilities
  • Assists in the resolution of critical server and infrastructure component failures
  • Coordinate application installs and upgrades between vendor and end user
  • Conducts all job functions with an awareness of security technologies and best practices, making recommendations and implementing security measures to protect data and assets
  • Provides 24x7x365 support for advanced systems used by the Farmington Electric Utility System
  • Develops and maintains technical documentation for various IT systems
  • Providing 24x7 on-call support for critical system and data center issues
  • Participating on various IT system design, test and implementation project teams
  • Operating a motor vehicle, travels to various facilities throughout the City

NON-ESSENTIAL DUTIES:

Will be required to provide technical support and assistance to all divisions within the IT Department.

QUALIFICATIONS

This position is subject to the City of Farmington's Drug and Alcohol Free Workplace Program. This includes pre-employment testing, post-accident testing, reasonable suspicion testing, return-to-duty testing, and follow-up testing.

This position is covered by NERC CIP cyber security standards. Prior to being hired, promoted, or transferred into the position, the candidate must successfully pass a Personnel Risk Assessment, which includes identity verification and a criminal background check. Prior to being granted unescorted access to cyber secure areas, the candidate must attend cyber security training.

Graduation from an accredited two-year college or university with a degree in Information Technology or a related field, and a minimum of five (5) years of increasingly responsible experience as a IT Support Specialist, Systems Administrator or in an advanced technical role is required.

Microsoft Certified Systems Administrator (MCSA), CompTIA A+ andor Network +, and VMware Certified Professional certifications preferred.

Valid New Mexico driver's license with acceptable driving record for the past three years or state of current residency.

Advanced knowledge Dell Client computing hardware and Wyse Thin Clients

Advanced knowledge of Windows 7, 10 - including advanced deployment strategies

Advanced knowledge of printers, scanners and other common peripherals

Working knowledge of MS Office and Cognos Business Intelligence

Working knowledge of Microsoft Core Infrastructure technologies and possess good understanding including but not limited to network concepts, TCP/IP, Routing, SMTP, DNS, DHCP, DFS, etc.

Working knowledge of Active Directory 2008/2016 and knowledge of deploying, troubleshooting AD group policies

Working knowledge of Eaton Yukon, Maintenance Connection, Cascade, and utility billing applications, preferred but not required

Knowledge of Avaya Phone Systems - G3 Hardware, Comm Manager 8 and Module Messaging

Working knowledge IBM AS/400 for purposes of troubleshooting client sessions

Experience working with an electric or public utility preferred but not required

Knowledge of security related compliance standards such as NERC CIP or comparable standards such as NIST, NRC, FISMA, PCI etc.

Excellent written and oral communication skills to interface effectively with users in various City departments. Ability to follow verbal and or written instructions. Ability to communicate effectively verbally and in writing.

Ability to establish and maintain effective working relationships with supervisors, employees, local government officials, and outside vendors.

Ability to work under stress and handle stressful situations; ability to meet deadlines.

Extensive background check required.

EQUIPMENT OPERATED:

Personal computer and laptop; cable tester/tone generator; small hand tools.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk or hear, and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, climb, kneel, walk, talk or hear, and reach with hands and arms.

The employee must frequently lift and/or move up to 25 pounds, and occasionally lift 25 to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Frequent stooping, kneeling, and bending are required.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee sometimes works near moving mechanical parts, and is frequently exposed to rays from video display terminals.

The noise level in the work environment is moderate and approximates that of a standard business office with equipment running.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER, M/F/D/V

City of Farmington
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